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According to the World Economic Forum Future of Jobs Survey  – Emotional Intelligence (EI) is a key skill for today and into 2022. It underpins leadership excellence and is a better predictor of a person’s success than IQ.  

Emotional Intelligence, commonly referred to as EQ or EI by Daniel Goleman, is the ability to recognise, understand and manage our own emotions while at the same time recognising, understanding and influencing the emotions of others.  Having Emotional Intelligence means being self-aware, being able to show empathy and see things from other peoples' points of view. It means you can adapt and flex your style and approach, whilst remaining resilient and calm in the face of pressure and change.

One study* of 300 top-level executives from 15 global companies concluded that 85-90% of leadership success was linked to social and emotional intelligence.  EI enables leaders to create high performance work environments that positively impact the bottom line.  A study** which quantified this found that consulting partners with high EI delivered $1.2 million more profit from their accounts than their peers.

At Pinnacle HR we use Daniel Goleman and Richard Boyatzis’ Emotional Intelligence Evidence-Based Competency Model to coach and build emotionally intelligent leaders.  We partner with you to build leaders with high Emotional Intelligence using the four domains of Goleman and Boyatzis’ model – Self- Awareness, Self- Management, Social Awareness and Relationship Management.

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As the future of work becomes even more digitised, there couldn’t be a better time to develop the skills that help leaders connect with others.  Recognizing the value of employees who exhibit the skills to positively cope with change and respond accordingly, creates a workplace where innovation, creativity, employee retention and talent acquisition thrive.  Embedding Emotional Intelligence in your organization’s workplace means employees are empowered to seek continual growth, find opportunity in setbacks, adapt to changing circumstances, and pursue meaningful work.  


It’s time to hard-wire Emotional Intelligence into your organization, build emotionally intelligent leaders, and future proof your organization for years to come. 

* Study of Competency Assessment Methods: History and State of the Art, Lyle Spencer, 1997
** Boyatzis, 1999


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