• pinnaclehr

Strive to thrive: build resilient teams to enhance employee performance

Resilience is the ability to adapt and bounce back when things don’t go as planned. Our new business realities are creating new and unfamiliar pressures--where all goalposts have moved. According to the American Institute of Stress, more than $300 billion a year is lost in absenteeism, turnover and diminished productivity. Now, more than ever, we need to build resilient, empowered and engaged teams in order to navigate through these unchartered times.




Develop team awareness Team members need to share an accurate understanding of their own role, the role of others, the team’s goals and the big picture. This gives the team a platform to recognise and respond effectively to adverse challenges without hesitation. A greater sense of team awareness enables accurate predictions on others’ behaviours and responses, helping the team quickly create and agree to a workable solution to unanticipated problems.

Encourage improvisation and positivity To improvise, it is necessary for the team to adapt to changing circumstances in real time. To achieve this, they must take advantage of the entire team’s knowledge, past experience, ingenuity and skills to creatively develop a new solution. It is essential to foster a positive belief that the team can successfully meet this new challenge by using its collective ability to reconfigure a future approach.

Create a safe place to explore options Resilient teams have a well-established culture of assessing new and unusual ideas with positivity, curiosity and appreciation. There is no fear of criticism or judgement; it is a safe place where all ideas and solutions can be brought forward. This allows the team to awaken its innovative spirit which creates the mind shift truly needed to conquer tough new challenges

Seek the learning outcomes Before, during and after a tough challenge, there are key learning points that can be useful for growth. In predictable times, it is worthwhile to invest time in ‘what if’ scenarios to develop invaluable thought processes. In the midst of a challenge, keeping teams up to date with real time information and belief in a successful outcome is vital. Once the challenge has been resolved, learning outcomes become the new goal, ensuring that next time, the team is stronger and more resilient for the future. Invest in trail blazers

Resilient teams are worthy of investment not just because of their strong success rate in challenging times, but also because they are trail blazers. They are calm under pressure, quick to adapt, have a positive attitude, and generate creative solutions. In the words of Nelson Mandela ‘Do not judge me by my successes, but how many times I fell down and got back up again.”